Google’s Triumph of Relevance over Stickiness

By Jon Hersey

Have you ever stopped to think about what your life would be like without Google? No, it would not exactly be nasty, brutish, and short for lack of a search engine, turn-by-turn directions, or a collaboration-enabling document creator. But life would be far less easy, far less productive, far less good—at least, mine would.

Although Google processes the …