Delivering Happiness: A Path to Profits, Passion, and Purpose, by Tony Hsieh. New York: Business Plus, 2010. 253 pp. $23.99 (hardcover).
In July of 2009, right after celebrating his company’s ten-year anniversary, Tony Hsieh stood in a packed room. Seven hundred Zappos employees were cheering, and a “lot of them even had tears of happiness streaming down…
